FAQS

 

SHIPPING

Do you ship to destinations outside of the USA?
Yes we do. Shipping costs will apply, and will be added at checkout. The list of countries we currently ship to is shown in our shipping information page. Taxes and/or customs may be applied at delivery depending on the destination country. We do run discounts and promotions all year long, so stay tuned for exclusive Free Shipping offers.
 
How long will it take to receive my order? 
Since our artisans are located around the world, the delivery time depends on the products you order and the fulfillment center they are coming from. Please refer to our shipping information page to learn more.
 
Do you ship to PO Boxes?
Yes we do.
 
Which Shipping Carriers do you use?
We use all major careers. Sometimes during a free shipping promotion, the choice of careers may be temporarily disabled on the checkout page.
 

PRODUCTS 

Where are your products made?
Our products are made around the world, where our artisans are located.

Can I return my product(s)?
Please refer to our return policy page for more detailed information.

Can I get my product(s) personalized? 
It depends on the product. When available, that option is detailed in the product description.
 
My item arrived damaged. What should I do? 
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 3 days of delivery at info@sweetaraonline.com. Any product deemed defective will be replaced at no additional charge.
 

OTHER

Can I buy your products wholesale?
Please contact us at info@sweetaraonline.com for more information.
 
Do you accept Visa, Mastercard, or American Express cards?
Yes, however because we have a secure cart checkout, your "billing" information must match the card statement information. Otherwise, your order may be declined during the verification process at checkout. 

I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.

How do I cancel my order?
To serve you better, we will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed. 

Have additional questions?
Please send us an email at info@sweetaraonline.com.